Arcade operators rely on warranties and service agreements to maintain their gaming equipment and ensure uninterrupted customer enjoyment. When purchasing arcade machines, operators typically negotiate warranty terms with manufacturers or suppliers, covering parts and labor for a specified period (often 1-3 years). Common warranty provisions include free repairs for manufacturing defects and discounted rates for wear-and-tear issues.

Many operators also sign annual service agreements with specialized technicians or maintenance companies. These contracts may include regular inspections, priority response times, and bulk repair discounts. For out-of-warranty machines, operators often maintain relationships with local repair specialists or train staff to handle basic troubleshooting.

Smart operators keep detailed records of all warranty documents and service histories. They track expiration dates and often negotiate extended coverage for high-use machines. Some join operator associations to access group purchasing power for better warranty terms.

When filing warranty claims, operators document issues thoroughly with photos/videos and maintain clear communication with suppliers. The most successful operators view warranties and service agreements as crucial tools for maximizing uptime and profitability in their arcade businesses.