Receiving a faulty toy crane machine can be disappointing, especially for an excited child. Before you worry, follow these clear steps to resolve the issue efficiently. First, carefully inspect the packaging and the unit itself for any obvious signs of external damage that may have occurred during shipping. Next, thoroughly review the instruction manual. Many "non-working" issues are simply due to incorrect setup, such as not inserting batteries properly, forgetting a power switch, or not connecting components securely. Ensure all wires are firmly plugged in and that you are using fresh or fully charged batteries.

If the machine still doesn't operate, contact the seller or retailer immediately. Provide your order number and clear photos or a video of the problem. Most reputable companies have warranties or return policies for defective items. They will typically guide you through advanced troubleshooting or initiate a replacement or refund process. If you purchased from a major online platform, use their official dispute resolution channel. Keep all original packaging and documentation until the issue is fully resolved. For higher-end models, the manufacturer might offer direct technical support or spare parts. Remember, acting promptly and providing detailed information is key to a fast and satisfactory solution.